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Practice Charter

Milestone Surgery guarantees to all its patients:



  • All patients may be seen on same day for an urgent appointment.  True emergencies are dealt with immediately which may involve a delay for other patients.

  • Patients kept waiting after their appointment time for more than 20 minutes will be entitled to an explanation.

  • All out-of-hours work is carried out by the doctors from this practice and fully-trained local General Practitioners.

  • Patients are entitled to see their records (subject to limitations in the law and payment of a fee).  All consultations and all medical records will remain confidential between doctor and patient.

  • Patients have a right to make suggestions about the surgery. We have a post box for this purpose in the waiting room.


In return we ask you to:



  • Please keep appointments you make, or cancel in good time

  • Please remember that an appointment is only for one person.  Additional appointments for other members of the family, even if they have the same symptoms.

  • It is difficult for your doctor to deal with more than one problem at a time.  You may be asked to return for another appointment if all of these cannot be considered in one appointment.

  • Help us by trying to attend surgery rather than requesting a home visit, which is reserved for the very elderly, housebound or seriously ill.  Your doctor has many more facilities to diagnose and treat you in the surgery than at home.  It is quite safe to bring children to the surgery with a fever, and they are likely to be seen quicker.

  • Please request home visits before 10.30 am, unless an urgent problem arises later in the day.

  • Please ask for attention out-of-hours ONLY if it is truly necessary.



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