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On Thursday 26th May many of our clinical staff at the  practice will be attending an important training event arranged by the Clinical Commissioning Group. There will be a reduced number of appointments available on that day. If you require urgent medical assistance please inform the practice reception. The practice will open as usual at 8.30am the following day.

IMPORTANT PATIENT INFORMATION: Click here for information on Partnership changes happening as of 1st January 2018.

We would like to notify our patients that our reception team will be asking you some brief details regarding your request for an appointment. Please indicate the nature and urgency of your problem so we can help you as efficiently as possible.  This will ensure that you are booked in with the correct healthcare professional and that the quickest route to treatment or advice is taken. Our healthcare team is expanding....You can read  more about this here

We now have a text messaging reminder service available to our patients. Please ensure that we have your mobile number to enable us to contact you this way. You can add or change your mobile number by clicking here.

This GP practice is taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA). For more information click here.



Practice Charter

Milestone Surgery guarantees to all its patients:

  • All patients may be seen on same day for an urgent appointment.  True emergencies are dealt with immediately which may involve a delay for other patients.

  • Patients kept waiting after their appointment time for more than 20 minutes will be entitled to an explanation.

  • All out-of-hours work is carried out by the doctors from this practice and fully-trained local General Practitioners.

  • Patients are entitled to see their records (subject to limitations in the law and payment of a fee).  All consultations and all medical records will remain confidential between doctor and patient.

  • Patients have a right to make suggestions about the surgery. We have a post box for this purpose in the waiting room.

In return we ask you to:

  • Please keep appointments you make, or cancel in good time

  • Please remember that an appointment is only for one person.  Additional appointments for other members of the family, even if they have the same symptoms.

  • It is difficult for your doctor to deal with more than one problem at a time.  You may be asked to return for another appointment if all of these cannot be considered in one appointment.

  • Help us by trying to attend surgery rather than requesting a home visit, which is reserved for the very elderly, housebound or seriously ill.  Your doctor has many more facilities to diagnose and treat you in the surgery than at home.  It is quite safe to bring children to the surgery with a fever, and they are likely to be seen quicker.

  • Please request home visits before 10.30 am, unless an urgent problem arises later in the day.

  • Please ask for attention out-of-hours ONLY if it is truly necessary.

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