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Noticeboard


On Thursday 26th May many of our clinical staff at the  practice will be attending an important training event arranged by the Clinical Commissioning Group. There will be a reduced number of appointments available on that day. If you require urgent medical assistance please inform the practice reception. The practice will open as usual at 8.30am the following day.

IMPORTANT PATIENT INFORMATION: Click here for information on Partnership changes happening as of 1st January 2018.

We would like to notify our patients that our reception team will be asking you some brief details regarding your request for an appointment. Please indicate the nature and urgency of your problem so we can help you as efficiently as possible.  This will ensure that you are booked in with the correct healthcare professional and that the quickest route to treatment or advice is taken. Our healthcare team is expanding....You can read  more about this here

We now have a text messaging reminder service available to our patients. Please ensure that we have your mobile number to enable us to contact you this way. You can add or change your mobile number by clicking here.


This GP practice is taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA). For more information click here.


 

 

Due to an ever increasing demand we have been looking at ways in which we can improve our service for our patients.

That is why we have decided to trial a triage service.

Traditionally our patients have been able to book in for ‘on the day’ appointments. Our receptionists would book in as many patients as possible for these appointments but even though medical emergencies will always be seen, it is not always possible to book in for a non-emergency ‘on the day’ appointment.

We appreciate that this is not always convenient for our patients and we believe that the new triage service will help to improve this issue.

The triage service will mean that when a patient calls for an ‘on the day’ appointment the reception team will book them in for a telephone call with their own doctor for the same morning. The doctor will then call the patient back – usually before 10.30am and assess the patient’s problem. The doctor will then book the patient in for either a same day appointment where needed, a routine appointment for another day or in some cases the doctor may be able to advise the patient over the phone without the need for an appointment.

If a patient’s doctor is away, the patient will be offered a triage appointment with our nurse prescriber, Alison or with another doctor.

We appreciate that this is something quite different from what you are used to but we believe that by offering a triage service, we are able to offer a better service to our patients. The new triage service will mean that every patient calling for an ‘on the day’ appointment will be able to communicate with their own doctor the same day.

Some of our GPs are already trialling this new service and the others will be starting soon. Our reception team will be able to advise you when you call.

Our routine, prebookable appointments remain unchanged and you are still able to book in for appointments in advance.

As ever we ask for your patience and understanding while these changes take place

 
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