Milestone Surgery is pleased to announce the launch of our new Urgent Care Team.
An ever expanding workforce and limited space in our building has led us to explore innovative ways of delivering high quality healthcare. Together with our future planned merger with Southwood Surgery on 1st April 2019, this has prompted us to consider a new model of care, to work at scale and deliver a more efficient service to our patients.
We have carefully planned to separate our urgent demand from routine appointments by setting up an Urgent Care Service.
From 5th November 2018, patients who need to be seen on the day will be given an appointment with a member of our Urgent Care Team. The team will consist of the following Health Care Professionals:
Our reception team have been trained to ask you for the reason for your appointment, so a reason must be given for all on the day appointment requests. This is to ensure that you are dealt with by the most appropriate Health Care Professional. If you cannot provide a reason you will be booked into a routine appointment, but this may not be on the same working day. For your peace of mind, our reception team all undertake annual confidentiality training.
Patients who would like to book a routine (up to 4 weeks in advance) appointment with their own GP will still be able to do so.
We are constantly striving to offer our patients a better service and appreciate your cooperation whilst we make these changes to our appointment system.
Check out our first Milestone Newsletter!!
Improving access to general practice: evening and weekend appointments now available
Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at this practice or at another NHS setting nearby. Talk to the practice receptionist to find out more or book an appointment.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
Online services are now available. To register for access for online services please click here or alternatively you can come into the surgery.
*Please note that for both options photographic ID will be required.*
We now have a text messaging reminder service available to our patients. Please ensure that we have your mobile number to enable us to contact you this way. You can add or change your mobile number by clicking here.