You can eConsult with your own GP/Admin Team at your own convenience and we will get back to you by the end of the next working day. You can also use this service to check symptoms and get advice on which service is most appropriate for your needs.
*Please note that eConsult cannot be used to request prescriptions
To try out this service please click here.
Surgeries usually run from 08:45 – 11:00 in the morning and 15:00 – 18:00 in the afternoon although the exact times will vary according to each doctor. There are clinics and other sessions between these times.
Patients can book a routine appointment with any GP up to 4 weeks in advance either by phone, in person at the reception or via Online Services.
To register for Online Services you need to complete a registration form and hand it into our reception along with photo ID (e.g. passport or driving licence). Forms are either available at reception or you can download one. Click Here
Upon arrival you should 'check-in' at the reception desk. You will be given a coloured disk with a number. When the doctor is ready for the next patient a light will flash against the relevant clinician name and a buzzer will sound. You should place your number over the previous one on the display, and go down to the consulting room which is clearly marked in the main corridor.
The surgery also offers extended opening hours to help those who have difficulty making routine appointments during the normal working week. This facility will be on Monday evenings until 20:00 and from 07:50 throughout the rest of the week. Appointments must be made in advance with our receptionists and can be with any doctor. All we ask is that you see the same doctor for on-going problems.
The doctors try to make themselves available to patients for telephone advice and consulting. If you have a query please ring the office and the staff will try to accommodate you. Sometimes they may suggest you speak to the nurse or the health visitor, or one of the secretaries. You may be given a time to call back as yours may be one of many enquiries.
All patients have the right to have a chaperone present during examinations, which can either be a patient's friend or family member, or a nurse. Your doctor may suggest this. Sometimes this will require a separate appointment at a later date. Our policy is detailed in a notice in the waiting room but if you have any concerns please speak to a receptionist or your doctor.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Cancelling can be done by telephone, Online Services or by replying to your appointment reminder on SMS (text message)