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Noticeboard


On Thursday 26th May many of our clinical staff at the  practice will be attending an important training event arranged by the Clinical Commissioning Group. There will be a reduced number of appointments available on that day. If you require urgent medical assistance please inform the practice reception. The practice will open as usual at 8.30am the following day.

IMPORTANT PATIENT INFORMATION: Click here for information on Partnership changes happening as of 1st January 2018.

We would like to notify our patients that our reception team will be asking you some brief details regarding your request for an appointment. Please indicate the nature and urgency of your problem so we can help you as efficiently as possible.  This will ensure that you are booked in with the correct healthcare professional and that the quickest route to treatment or advice is taken. Our healthcare team is expanding....You can read  more about this here

We now have a text messaging reminder service available to our patients. Please ensure that we have your mobile number to enable us to contact you this way. You can add or change your mobile number by clicking here.


This GP practice is taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA). For more information click here.


 

 

Repeat Prescriptionsblue_yellow

Many patients require regular medication for long-term or recurring conditions. Doctors aim to review these on a regular basis, but allow patients to request items without being seen.  Regularly prescribed items appear on a list on the right hand side of the prescription, and this re-order list can be used to obtain further prescriptions in future, by ticking the ones required.

Requests for a repeat of previously issued prescriptions as agreed with your doctor can be made in one of the following ways:

  • if you are registered to use our online 'Patient Access' service you can order your prescriptions by clicking here or the button on the home page
  • by handing in the re-order slips at reception, itemising those drugs required
  • by completing one of the request slips kept in reception
  • by fax (01252 370751) specifying the items clearly *
  • by email, following this link  to: NEHCCG.MilestoneSurgery-scripts@nhs.net * - if this link does not work please copy and paste the link within your own email.
  • * N.B  To make it clear what is required, you must indicate your name, date of birth and address, plus the exact items with name, dose, and any reference number. Please make one email request for each patient, as this is then placed with that person's records.

This email is only used for repeat prescription requests, and is not a way to contact the practice for other purposes, such as advice or passing on information, so we will not respond to queries.

Unfortunately we do not take requests for prescriptions over the telephone. This is because errors can be made so easily which could seriously affect your health.

As we authorise repeats of what has been issued before we are not able to modify the request without discussing this with the patient first. Usually prescriptions are given for 1 - 2 months of medication.  For contraceptive pills we may issue a 6 month prescription, provided the patient is seen once a year.

Collections

We receive about 200 requests each day, so it takes three working days to process and check prescriptions. Therefore if such a request is handed in on Thursday afternoon, please do not expect it to be ready until late Tuesday or Wednesday, as Saturday and Sunday are not normal working days. If you order through a pharmacy, this process will take longer as they have to prepare the request, drop it into the surgery and collect the prescription three working days later, so ordering a full week in advance would be advisable.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescriptions Out of sync? Medicines you no longer take?

Are you needing to order different prescriptions every week for different items? Why not fill in this form and return it to us so we can try and get you back in sync? It will save both you and us time.

Also if there are items on your Repeat Prescription list that you no longer use, let us know by completeing the form and we will remove them for you.

Prescription_Update.docx

 
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